7

This question already has an answer here:

I put a pokemon in a gym and the gym later on got defeated and replace with another colour. I didn't get any defender bonus from the gym. This happen two times so far.

marked as duplicate by Timmy Jim, Kaizerwolf, n_plum, Wondercricket, Wrigglenite Jun 23 '17 at 12:59

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

  • Did you go into the shop and claim the defender bonus as soon as you held the gym? – Robotnik Aug 31 '16 at 3:40
  • There is no defender bonus in the shop. I was thinking you might have to be in a gym for a certain amount of time so you can get defender bonuses? – Johnathon M. Flint Aug 31 '16 at 4:08
  • Your problem is that your Pokemon was not in the gym defending it when you went to collect the bonus. Next time collect the bonus right after you capture and leave a Pokemon at the gym. – Theyna Aug 31 '16 at 4:15
  • @ThePickleTickler not really a duplicate, though a lot of recurring themes... – Theyna Aug 31 '16 at 4:25
18

You can collect your defender bonus in the shop window of the Pokemon go app.

defenderbonushowto

The bonus can be collected instantly; however, you can only do this while you have your Pokemon in the gym. This means that if you don't collect your bonus while your Pokemon is in the gym and your team controls it you will loose it.

Also (as per comment below by Fatalize); please note that if you collect the defender bonus, and then capture another gym before the bonus claiming has cooled down, you will be unable to claim the bonus for that new gym until the 21 hour cool-down for collection is completed. This means that you may not be able to collect a second bonus at all if you have collected one then join/capture another gym, but loose it before your cool-down for collection is over.

3

As of the recent gym system overhaul, you no longer collect your gym bonus from the Shop screen. Instead, you are given all of your Defender bonus rewards all at once when your Pokémon that had been defending a gym returns to you. That is, Defender bonus collection is no longer a manual process.

This article explaining the new system backs this up:

But you also do not collect the bonus once every 24 hours anymore. Instead, you only collect it when your Pokemon is no longer defending that gym. Whenever the Pokemon returns to you from the gym, it will bring with it all of the coins that you have collected over that entire period. ... You will receive a notification when the Pokemon returns home from the gym informing you how many coins you have collected.

(emphasis mine)

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