How can I deactivate my account from another system. On my PlayStation it says you have already activated another system as your primary ps4 with your account. To activate this system... Also I just recently purchased a PlayStation plus subscription and I want to play online with my brothers but having difficulties to play together

2 Answers 2


As seen on the Playstation Manuals website:

  • Select Settings > Playstation Network/Account Management > Activate as your Primary PS4 > Deactivate.

If you run into an issue deactivating your PS4 you can contact Playstation Customer Support for further instructions.

I hope this helps!


If you don't have access to the system you can log into your account from a PC and deactivate the system from there. You are only allowed to deactivate once every 6 months or so. If you are still within that time you'll have to open a ticket with Sony to do it for you.

  • 1
    Sony support will not deactivate it for you. They will point you to the self-service web page which upholds the 6-month waiting period. community.us.playstation.com/t5/PlayStation-Network-Support/… Commented Sep 1, 2016 at 23:51
  • Sony will deactivate it for you if you put the ticket in. I was under my 6 month waiting period and put the ticket in. I was given a follow up email the next day that my issue had been resolved by Sony deactivating all the PS's under my account.
    – Barett
    Commented Sep 2, 2016 at 18:15

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