My 30 day Steam restriction until I am able to purchase items from the Steam community market is ending today.

On Google Chrome, on the Steam website, it says I am able to purchase, so I bought a TF2 item, but the Steam client won't connect so I cannot receive my item. The Steam client claims I have no friends list (I have 3 friends), I have no fund currency (I have $13.91) and I have not bought any game (I have bought 1 game).

I can see the item I have bought in my profile inventory, but because Steam client won't connect, I cannot receive my item in-game.

How do I fix this?

  • 6
    Make sure you are using the same account in the Steam client as you are using in Google Chrome.
    – Nolonar
    Commented Sep 8, 2016 at 12:40
  • 2
    screenshots might help
    – Kim Minseo
    Commented Sep 8, 2016 at 12:41
  • 1
    Do you see the item in your inventory on the Steam client? Either way, you should propably contact Steam's support, because this looks really weird. I'd also suggest signing out and back in on the client.
    – DJ Pirtu
    Commented Sep 8, 2016 at 12:56
  • No, did and did. :/
    – TTS
    Commented Sep 8, 2016 at 12:58
  • 4
    It's beginning to sound more and more like you've somehow managed to make 2 seperate accounts. (With same name and e-mail? Maybe even password.) Doesn't sound like something that sould even be possible, but that's the only explanation I can come up with for this behaviour.
    – DJ Pirtu
    Commented Sep 8, 2016 at 13:15

1 Answer 1


Zooming in on both screenshots, it seem you have one account named telltalestoires and one account telltalestories. Your money and games are on the account telltalestories.

Login with your correct account name and password and you should see all your money, games and items again.

  • 1
    You should contact steam and just outright delete your misspelled account. This will confuse you again in the future.
    – Nelson
    Commented Sep 9, 2016 at 7:06

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