I was in Arena and the game timer stopped during the other player's turn, so I waited for an hour for it to fix itself, but it just stayed stuck. It looked like some kind of lag hack. Eventually, I gave up and quit and therefore lost the game.

Is there any way to petition something like this, since I lost money?

Note: this is not a disconnection issue; the game client did not need to be restarted, but continued operation throughout, only the game itself was bugged out, not the game client; the game client maintained the connection to the server the entire time

  • 2
    It's a disconnect on your side. It can be fixed by relaunching your hearthstone app.
    – Kim Minseo
    Commented Sep 28, 2016 at 10:04

1 Answer 1


Unfortunately, the answer is no. Blizzard does not reimburse any loses in the Area due to connection issues.

Hearthstone Refund and Restoration Policy

Arena Losses

Any losses due to disconnections during arena play cannot be reimbursed.

  • My connection was fine, the game was frozen either due to a hack or a bug. I was able to do actions requiring connection, such as access options and quit. Commented Sep 27, 2016 at 3:37
  • 1
    @TylerDurden Accessing options and quitting the game is always possible even without connection. The specific situation you encountered is definetly a disconnect. If you notice that you quickly have to quit the game and restart it. Hearthstone will then reconnect you to the game and you can continue playing.
    – Denker
    Commented Sep 27, 2016 at 6:26
  • @DenkerAffe It was not a connection problem. Commented Sep 27, 2016 at 8:28
  • @TylerDurden Maybe "disconnect" is not the right word for it, but the situation you described occurs when the game looses the connection to the Hearthstone-Server. This can happen even when your internet connection is working completly fine. It might be a temporary problem on the battle.net site or another random issue. Restarting the client and reconnecting as I described in my previous comment fixes the problem most of the time.
    – Denker
    Commented Sep 27, 2016 at 10:11
  • 3
    It is a disconnect, just a buggy form of it. Usually you'll get it in mobile apps, where the enemy's turn lasts forever. It won't say you've disconnected or whatever, but it still is a form of disconnect. You can do almost all actions you can normally do, even emoting is possible but the opponent won't see it. I've gotten it various times myself also.
    – Kim Minseo
    Commented Sep 28, 2016 at 14:43

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