I'm having an issue with buying the 360 Games with Gold titles on my Xbox One. Whenever I attempt to purchase one (on the Xbox) I'm told I'm unable to make this purchase at Xbox.com, please attempt this purchase on the Xbox.

The same message appears when trying on the website. I have no difficultly with downloading the free Xbox One titles, only the 360 backwards compatible ones.

  • There are some games that (for reasons unknown, at least to me) are available for download on XB1 but not available for purchase. The most notable examples used to be the Call of Duty games, but they were recently "fixed" so you can buy them on the XB1 marketplace. Microsoft actually announced that fix as part of the COD: World at War backwards compatibility release. I've never heard of one unavailable on the marketplace and the website though. You may need Microsoft support. – Dpeif Oct 5 '16 at 18:00
  • 2
    You don't happen to have a 360 available, do you? Should be able to purchase on there and then download on the One. – DCShannon Oct 5 '16 at 19:34
  • The likely culprit is your region. May I ask what region you reside in (or have your IP from) and what region your marketplace is in? – Eric May 29 '17 at 8:44

enter image description hereFor the first issue, if you have only an XBOX One, you can not directly download the backward-compatible XBOX 360 games that are offered through the Games with Gold program. Please see the official response on the subject below (FAQ found here):

How do I download the backward-compatible Games with Gold titles to play on Xbox One?

You can either download the Xbox 360 Games with Gold titles on an Xbox 360 console or in a browser at Games with Gold. The games will automatically show up on Xbox One in the "Ready to Install" section of My games & apps. We are working on a way for users to download the games on Xbox One directly, but at this moment you'll need to do it on Xbox.com or have previously redeemed/downloaded the title on Xbox 360. See Moving from Xbox 360 to Xbox One.

For example, today the Assassin's Creed III (360 title) was available to download. I went to the Xbox website, navigated to the games with gold section, "purchased" and downloaded the free game. Went to my XBOX One and it was hanging out in my "ready to be installed" list. I uploaded a picture of the Games with Gold "purchase" that has confirmation that the process works as described in the FAQ.

For the second issue, if you can't download it from the website, you should talk to tech support because that's more of support issue. I doubt this is a region issue because you mentioned you were able to download other X1 titles with Games with Gold.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.