I'm a player of Runescape. I started playing it when there was no age limit for signing up (I was around 7, my elder brother helped me with it). Then I realized that I just had quick chat because I was below 13, and so I waited till I was 13 to continue playing it again. Now I am 13 and I still can't use free chat.

Can anyone tell me what I should do to get it? (I don't want to fax Jagex or anything)


Possible reasons:

  • You are on a quick-chat-only world.
  • You got muted somehow. (Pmods can do that) --> Check your account for mutes
  • I've read that you get permanently muted if you sign up with an age under 13. (I don't know if this is true or not)

I know you don't want to do this, but I think you have to contact Jagex. You could ask in the Runescape forum for help or write an email. Contact the jagexsupport (@JagexSupport) via Twitter is also an option.

  • I'm not muted. I never was able to use free chat anyway. I can't post on the forums for the same reason. I don't know Jagex's e-mail, and I haven't heard too many good things about their customer service. What can I do, then? – EvilRobotOverlord Jan 7 '17 at 9:51
  • You have to contact Jagex somehow. Like I said, Twitter is an option or maybe you can create a second account just to ask in the forums what to do with your main account. I would try twitter first and if you don't get an answer, create the other account. – Denelio Jan 10 '17 at 9:05

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