I lost my saved village, but forgot the password.

Is there any chance I can still get back my account?

  • 2
    You should ask Clash of Clans support.
    – Jouramie
    Commented Jan 18, 2017 at 16:31

1 Answer 1


This information is from Supercell Support for Clash of Clans:

For Apple devices:

If you've lost access to your Game Center or Apple ID, please ask Apple for assistance.

Once you regain access, try this:

  1. Log into Game Center using the e-mail address that you originally connected to your account. To do this, go to your device settings > Game Center > Apple ID.
  2. Once you’re logged into the correct Game Center/Apple ID, the game will prompt a message asking you to load the correct village. If you can’t retrieve your lost village with the address you’re using now, it's probably not the right one.


For Android:

If you cannot access your Google account, please follow the troubleshooting in this Google help center article.

If you have forgotten your password or Google account credentials please use this account recovery form.

Once you regain access, try this:

  1. Make sure you have added the correct Google Play account to your device.
  2. In the in-game settings, tap on the Google Play button (this button should appear in red). This should prompt a screen that will ask you to load the correct village -the village (Town Hall) level 1 and your old village you lost. Confirm the data that appears there (name of the village, level, and last time played) and select your main village.


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