I originally live in India but currently I'm visiting Bangkok and though I did find some new Pokémons every time I get them in the Pokeball, they get out in the first try and run away. Neither am I able to get stuff from the poke stops. Will someone please tell me what is going on?

  • 3
    Has this started just recently, or is it an ongoing problem?
    – Gendreavus
    Commented Feb 16, 2017 at 17:37
  • 2
    Have you tried shutting it off and turning it on again? This is actually a serious question, since the game can sometimes soft-ban you if you last played the game a long distance from where you are now.
    – Ellesedil
    Commented Feb 16, 2017 at 21:06

1 Answer 1


The issue you have encountered is called as Soft ban. You will not be able to catch pokemon neither be able to get items from pokestops. It happens if you travel long distance in short amount of time , it is included to prevent Pokemon sniping and GPS spoofing. Soft- Ban usually last for 1-3 days or may last up to 1 week depending on distance. So wait for some days you will be fine and don't use any hacks (GPS spoofs) to prevent it.

  • It can also be temporary. I've seen a softban, but restarting the game removes it.
    – Ellesedil
    Commented Feb 17, 2017 at 18:58
  • Hasn't there been a thing with spinning a PokeStop while being softbanned for a certain amount and then the softban will be removed? Not sure though
    – GrizZ
    Commented Feb 18, 2017 at 15:34
  • 1
    @GrizZ Yep I read it when I was soft banned though its just fake. Nothing else Commented Feb 18, 2017 at 15:36

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