I've been buying and playing The Sims games since the early 2000s. A couple years ago, when I realized that my future computers might not have disc drives (and The Sims 1 and 2 aren't sold digitally), I ripped all these to ISO files so I could continue to play them.

Today, I tried to re-install The Sims 2 Special DVD Edition on my new computer using these ISOs. The installation went great, even accepting the code I still had on my physical box! However, when I went to play it (keeping the virtual disc in the virtual D: drive), it gave me this error:

A dialog box with the title "Cannot locate the CD-ROM" and message "Please insert the correct CD-ROM, select OK and restart the application", with only an "OK" and close option.

To my horror, when I tried to insert the physical disc (thankfully I have a Blu-Ray Drive on this computer), it couldn't be read; it seems that it's too scratched over time.

So my physical disc can't be read and the game won't see my ISO rip of that disc. What can I do do get the game to run?

My setup:

  • Windows 10 Pro (x64)
  • Virtual DVD drive labeled D:
  • Physical BD drive labeled E:
  • 32GB of DDR4 RAM across 4 sticks
  • Xeon E5 v3  —  12 x 3.50 GHz cores (virtualized from 6)
  • Sadly, we can't really give you any workarounds; anything we suggest could be considered piracy; if the disk doesn't work, the only valid option we can tell you is to buy it again.
    – Frank
    Apr 15, 2017 at 16:18
  • @Frank and I might just do that; I really think they deserve it after all the value I've gotten from the game. Still, I'm worried that after I do this it still won't recognize its disc...
    – Ky -
    Apr 15, 2017 at 16:20
  • 5
    Oh. It might not actually be your disk. Sims 2 uses Securom, and Windows 10 disables that DRM, due to how unsafe it is. It could just be straight up incompatible with Windows 10.
    – Frank
    Apr 15, 2017 at 16:24
  • Hm... I might buy a secondary drive and install Windows 7 on it to play older games like this.
    – Ky -
    Apr 15, 2017 at 18:24
  • 2
    @ИвоНедев We can't advocate that here. We cannot support piracy in any sense whatsoever.
    – Frank
    Apr 15, 2017 at 18:30

1 Answer 1


Since I legitimately bought these games, I went to EA technical support and told them everything I told here. They asked for my product key, and I gave it.

They proceeded to place The Sims 2 Ultimate Collection in my Origin account. Upon downloading this, I was easily able to run The Sims 2 and all of its expansion packs, stuff packs, and patches.

There are then two known issues remaining: The resolution is locked at 800x600, and Sim shadows indoors are large black rectangles. The good news is that these are well-known and easily fixed.

tl;dr If you have a legitimate copy of The Sims 2 (expansion packs or not), tell EA and they will give you Ultimate Collection, which runs easily on modern computers.

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