I have an Xbox 360 and an Xbox One. After a few years of not using it I decided to play my Xbox 360 again.
After I set it up again I realized that my gamer score was not up to date, but I can't log in. I reset my password multiple times but it still said it was incorrect. Then by chance the password was skipped and I logged in, but after a while my internet went down and it asked for the password again.
Even after it updated the profile it didn't work and I can't redownload the profile - every time I try it says it cannot be performed currently. I double-checked and all of the information is correct, it just isn't able to download profile's.
The problem only seems to happen with mine; we did the same thing with another profile and it worked. Today I cleared the data cache but can't confirm if it will work until my grandpa comes home since he set the account up on his email and I keep trying with my profile and still nothing works except on my Xbox One.
How can I sign in to my account?