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My 1 month old xbox one controller won't connect to my xbox one S wirelessly anymore.

Yesterday I was playing FIFA 17 locally against a friend when I had to pause. After pausing my controller disconnected and it would not connect anymore. I tried a lot of things and it looks like it's related to this specific controller and my xbox.

I tried connecting this controller on my macbook via bluetooth and it worked. I tried connecting this controller on my xbox via USB cable and it worked. The other controller is working perfectly with the xbox one, so I think I can rule out it being a console issue.

I've tried everything here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

and a few things on other sites/videos. No luck!

As I said before, after all the testing I've done it seems to be a problem between my xbox one S and that controller. And that is the controller it came bundled with!

Any ideas?

  • Have you tryed resyncing the controller with the console? It sounds like your controller is paired with your macbook, and cant be paired with the console because of that. – r wank Jun 28 '18 at 8:39
  • A couple of times :/ – eestein Jun 28 '18 at 10:46
  • did you also unpair it with your macbook prior to this? i know from my current bluetooth headphones that if i dont unpair them with my phone, my tablet cant connect to them sometimes. – r wank Jun 28 '18 at 10:59
  • no, but the connection to the macbook only occurred after the problem. I was only testing to check whether the controller was still working. – eestein Jun 28 '18 at 13:31
  • Im going to assume you have tried most things found online, including a firmware update. In that case i would recommend you contact the support and try get a replacement on warranty, if it still applies – r wank Jun 28 '18 at 13:48

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