8

A few minutes ago, I accidentally purchased a game on the Nintendo Switch eShop. I have not launched the game, so it still has 0 hours played.

How can I refund a digital game purchased on the Nintendo Switch eShop?

10

Nintendo does not offer refunds for games or DLC purchased on the eShop:

Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)

Situation:

Refund request for digital content purchased through a Nintendo Shop Channel. (For example, incorrect game or DLC was downloaded, content was purchased by accident, you didn't like the game.)

What to do:

  • We are unable to provide refunds or exchanges for mistaken purchases.
  • Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making purchases.
  • 7
    Nintendo’s customer support were willing offer me a one-time refund of Nintendo eShop credit, but clarified this was an exception and and wasn’t standard policy. – Steven M. Vascellaro Dec 24 '17 at 20:21
  • The funny thing is, when you buy something on the eShop, the receipt they send mentions a "right of withdrawal within 14 days after purchase" according to which Nintendo has to refund the purchase without requiring a reason to do so. I explained my circumstance immediately after a purchase (I bought the wrong version of the game), and customer support refused my claim stating that the moment I purchased the game, I agreed to give up on my right of withdrawal. It's a somewhat disgusting scheme, to be honest... – Nolonar Aug 8 '18 at 19:59
0

Nintendo does not offer refunds. However, customer support may. Good luck.

0

You can get refunds for games by calling Nintendo Customer Support. I made an accidental purchase, and regained my funds.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.