A few minutes ago, I accidentally purchased a game on the Nintendo Switch eShop. I have not launched the game, so it still has 0 hours played.

How can I refund a digital game purchased on the Nintendo Switch eShop?


Nintendo does not offer refunds for games or DLC purchased on the eShop:

Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)


Refund request for digital content purchased through a Nintendo Shop Channel. (For example, incorrect game or DLC was downloaded, content was purchased by accident, you didn't like the game.)

What to do:

  • We are unable to provide refunds or exchanges for mistaken purchases.
  • Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making purchases.
  • 7
    Nintendo’s customer support were willing offer me a one-time refund of Nintendo eShop credit, but clarified this was an exception and and wasn’t standard policy. – Stevoisiak Dec 24 '17 at 20:21
  • The funny thing is, when you buy something on the eShop, the receipt they send mentions a "right of withdrawal within 14 days after purchase" according to which Nintendo has to refund the purchase without requiring a reason to do so. I explained my circumstance immediately after a purchase (I bought the wrong version of the game), and customer support refused my claim stating that the moment I purchased the game, I agreed to give up on my right of withdrawal. It's a somewhat disgusting scheme, to be honest... – Nolonar Aug 8 '18 at 19:59
  • Two years later, I can confirm that my original refund was a one-time exception. When I recently called Nintendo to refund a different product, customer support cited my previous refund and denied my request. – Stevoisiak Jul 1 at 20:27

Nintendo does not offer refunds. However, customer support may. Good luck.


You can get refunds for games by calling Nintendo Customer Support. I made an accidental purchase, and regained my funds.

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