I got this error code 03-57-00 on one of my Xbox 360 games, but all my other games work fine. The disc looks a little scratched up. I have tried Microsoft's suggestions, and cleaned it with a solvent. Is there any way to fix the disc or should I replace it?

1 Answer 1


Error 03-57-00 occurs on Xbox 360
You see the following error code and message when you’re using your Xbox 360 console:

03-57-00 -- Unrecognized Disc

This could mean one of the following things:

  • There’s a problem with the disc (for example, it might be scratched or dirty).
  • The game you’re trying to play has known problems.

1. Xbox 360 Disc Drive Solution
2. Device Support

(This was taken from the xbox support website)

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