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I just upgraded Civilization VI to 'Rise & Fall', and the My2K cloud save was working before I installed Rise & Fall - but now it isn't.

I have tried exempting the Steam folder from Windows Defender - and turned off the defender firewall - neither helps. I also tried closing and re-opening the program.

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The OP stated in a comment that the issue was resolved the next day for no apparent reason. It might be an issue with the cloud save servers, meaning a possible solution is simply to wait.

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