PROBLEM: Whenever I try to backup my account in Geometry Dash, it returns text Backup failed. Error code -5.

QUESTION: What does Error code -5 mean, and how can I fix it?


  • If I search what `Error code -5` means in Geometry Dash on the internet, I get no results.
  • If I look how to fix saving errors on Youtube, it gives a solution, but the solution doesn't work

Any answer would be greatly appreciated.

  • 1
    +1, Finally someone who shows they tried to fix the problem!
    – GamerM
    Commented Jun 3, 2018 at 19:01

1 Answer 1


It is a known issue, as stated by several Steam Community posts (links given through the article).

According to a developer of the game in this Steam post, you need to login again to your account (refresh login), or try to change your password from the help page if that doesn't work. The user of this other post tried refresh login and it worked.

A player from this post says it happens after he changed his username: when you do that, you have to log off from your account, on all your devices, and then log in again with the new username.

  • My last save I only have 1 demon, so logging out means restarting (basically), but marked as correct if another person comes to this question.
    – MilkyWay90
    Commented Jun 28, 2018 at 3:37
  • Is it possible to change your username back and then save?
    – MilkyWay90
    Commented Jul 28, 2018 at 4:33

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