I have a brand new Alienware, hardware is probably not an issue. My laptop freezes about 5 minutes into playing Battlefield 3 campaign. Is there a known fix for this issue? Is this even a known issue ?
This is basically "how do I determine if my hardware is stable?"
run Prime95 overnight and see if your CPU is stable
run Memtest86 overnight and see if your memory is stable
run Furmark for an hour or so (be careful as this thing loads GPUs far beyond any realistic load)
Warning: Battlefield 3 is known to be extremely GPU intensive and may cause more heat than most games.
edit: apparently there might be a possible RealTek sound driver conflict, too. Apparently there's a history of Realtek issues with DICE engine games, so this is not new. A lot of people are saying "use USB audio" as a workaround. Can you try that?
This is a very common issue. On the official EA forums (via http://battlelog.battlefield.com), there is a technical support thread with over 500 people reporting the same issue (myself included).
Not to dampen your spirits of getting it fixed, but I reformatted my PC, and the problem remained.
Having contacted EA support, their suggestions were as follows;
- Try updating Punkbuster manually (download from http://evenbalance.com)
- Try opening the required ports for Battlefield 3, and try disabling all software (e.g. Windows, AV) and hardware (e.g. router) firewalls.
- Try closing down all other running applications to eliminate an application conflict.
All of these suggestions screamed "Generic troubleshooting attempts", not specifically directed towards the problem.
As mentioned by Jeff, a lot of people have resolved the problem through playing with their sound drivers;
- Disable any sound devices in Device Manager you dont use
- If you have any Realtek sound drivers installed, try uninstalling them so the Windows driver is used instead.
- Try disabling your sound hardware in your BIOS
(Obviously, playing without sound is a bit of a b$%^£.)
But there are still a huge percentage of people who cannot resolve the issue.
I had the exact same problem. In the menu, I could stay for 10 minutes and nothing bad happened. When I played the campagin, I had a black screen after a few minutes of gameplay for an unknown reason.
I have a Geforce GTX 560 Ti OC version (but You said You have a laptop, still I hope You have the same issue with the different gpu).
I fixed it by upgrading the bios of the graphics card. The problem disappeared and I am playing BF3 happily for hours straight without any issues.