I switched on my Xbox 360 after several weeks without using it and I'm receiving the error 83118834 when trying to open session in Xbox Live. I tried it several times and after confirming the password of my Live account it seems to connect but after a few seconds the error appears again. Any suggestions?

  • I'm asking the question although I figured the answer myself because I couldn't find the right answer anywhere (there are several questions about the same topic without answer in the forsaken waste that is answers.microsoft.com). Commented Jul 16, 2018 at 20:11
  • Also I can't understand why MS ever bothers to give a specific error code if they aren't posting what the error means in any of their web sites, even a generic "Problem with your account information". Commented Jul 16, 2018 at 20:17

1 Answer 1


I figured the answer myself, I remembered that several days ago I received an email from Microsoft asking to update the information of my account (in my case my birth date), which I had ignored, so I did the following:

  • Went to https://www.xbox.com/
  • Pressed "Sign in" to open session.
  • Entered account ID/email & password using the same account that I use for the Xbox.
  • After doing that, I was asked for the missing information (my birth date), I entered it and continued.

After finishing this, I switched on the console again and it connected to Xbox Live at the first try.

Hope that this help other people.

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