When trying to redeem my 14-day Gold trial included with the Xbox One (S) console I receive this error (I've tried the website microsoft.com//redeem as well):

You can’t acquire this item in your currently selected language. Change your language region in Settings or go to microsoft.com//redeem.

The console has been purchased from a leading retailer in the country I reside in and "location" in the Xbox system setting matches as well, but "language" and "language region" have been set to English. I'm wary of changing the setting since account funds don't move between regions and Microsoft doesn't directly tell which of the three settings (language, language region, location) you have to modify:

How to change your country/region on Xbox One

  1. Sign in to your Xbox One console.
  2. Press the Xbox button to open the guide.
  3. Select Settings.
  4. Select System.
  5. Select Language & location.
  6. Select your new location from the list, and then select Restart now.
  • If you set the region to English just so you can set the language to English, try to install all the currently available updates for your Xbox. It took Microsoft 3 years to find out that people actually want to use their console in a language that's different from their region.
    – Nolonar
    Dec 10, 2018 at 23:44
  • @Nolonar: Yes, I've only set the region to English to use the console in this language. I've however used the console for two weeks and all updates must have been installed, I did also verify just recently.
    – user598527
    Dec 10, 2018 at 23:46
  • Did you try changing the region again, now that you're most up-to-date?
    – Nolonar
    Dec 10, 2018 at 23:48
  • "language region" is a sub-setting of "language", I only have English-variants available.
    – user598527
    Dec 10, 2018 at 23:49
  • @Nolonar: I was careful because I had funds on my account, but I eventually found content to reduce the value under 10€. I changed the language to match my location and was able to redeem the code on the console.
    – user598527
    Dec 11, 2018 at 0:05

1 Answer 1


I had to change the "language" setting (System → Language & location) to my regional equivalent from English in order to be able to redeem the code on the console, while the Microsoft's webpage still returned the same error. I didn't lose the funds on my account, apparently only the "location" setting is affected.

As a downside the console was set to an unwanted language (I use all of my devices in English), but I was able to switch back without affecting the ongoing trials (Game Pass and Gold).

  • 1
    You can switch back without a problem.
    – Eric
    Dec 11, 2018 at 16:17

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