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In my area there is currently an outage where I can’t connect to Xbox Live or the internet but I can still play games as long as I am signed in to my account. However, I get randomly signed out when I was previously signed in while not connected to WiFi. Why is this happening and how can I fix this issue?

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This seems to be a common problem. This thread on Reddit lists a couple of possible causes and fixes:

  • Someone else is trying to log in to your account. You can try changing your password.
  • Your controller might try to log in inadvertently. Try turning this feature off.
  • The Xbox Companion app might cause this problem. Try uninstalling it.
  • Try updating your controller.
  • Try hard-resetting your console.


Additional solutions taken from here:

  • Try powering down and leaving your console unplugged for at least 5 minutes to clear out memory.
  • Disconnect third-party headsets or other wireless connections that might interfere.
  • Reset your router by powering off and replugging.
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