I went into my hero gallery to look at Genji's stuff but when I selected him my coins fell to 2800 from 3800. Does anyone know why this happened? I don't know if this helps but I play on Xbox One.

  • Why don't you take a screenshot of your all heroes page so we can see what unlocks you have? Have you checked every single hero to see which skin may have been bought? – sayu May 15 '19 at 2:57

You must have accidentally purchased something without realizing it. If that's the case then there's nothing anyone here can do, but you should definitely contact their customer support.

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  • Like I said in the comment above I saw the coins go down when I selected Genji. And I went through my skins I didn't see anything new. – Robbie May 14 '19 at 22:11
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    @Robbie just contact customer support, there is nothing else we can do – DJ Spicy Deluxe May 15 '19 at 15:47
  • On PC, clicking "Equip" pops up a confirmation dialog to complete the purchase (even for the smallest purchase of 25 coins). Does it do the same on Xbox? That would rule out accidental purchases. – OXiGEN Jun 5 '19 at 7:43
  • Yeah it does give a pop up confirmation. – Robbie Jun 19 '19 at 6:45

This is a fairly common glitch in 2 ways.

  1. If you commonly switch between devices a bit, or you have played on the PTR, when switching back to another device, you may lose coins or XP or other currencies. I don’t know why this happens. To be honest it is Blizzards fault.

  2. This can happen if you have tonnes of coins and you have used about 1 thousand of it, the currencies can glitch out and you may end up paying less, or more than what you bought it for.

I know this answer is late, but I hope it helps.

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  • Xbox doesn't have PTR and I only had 3800 coins. – Robbie Sep 15 '19 at 16:36

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