I went into my hero gallery to look at Genji's stuff but when I selected him my coins fell to 2800 from 3800. Does anyone know why this happened? I don't know if this helps but I play on Xbox One.

  • Why don't you take a screenshot of your all heroes page so we can see what unlocks you have? Have you checked every single hero to see which skin may have been bought? – senpai May 15 at 2:57

You must have accidentally purchased something without realizing it. If that's the case then there's nothing anyone here can do, but you should definitely contact their customer support.

  • Like I said in the comment above I saw the coins go down when I selected Genji. And I went through my skins I didn't see anything new. – Robbie May 14 at 22:11
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    @Robbie just contact customer support, there is nothing else we can do – DJ Spicy Deluxe May 15 at 15:47
  • On PC, clicking "Equip" pops up a confirmation dialog to complete the purchase (even for the smallest purchase of 25 coins). Does it do the same on Xbox? That would rule out accidental purchases. – OXiGEN Jun 5 at 7:43
  • Yeah it does give a pop up confirmation. – Robbie Jun 19 at 6:45

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