-2

I went into my hero gallery to look at Genji's stuff but when I selected him my coins fell to 2800 from 3800. Does anyone know why this happened? I don't know if this helps but I play on Xbox One.

  • Why don't you take a screenshot of your all heroes page so we can see what unlocks you have? Have you checked every single hero to see which skin may have been bought? – senpai May 15 at 2:57
1

You must have accidentally purchased something without realizing it. If that's the case then there's nothing anyone here can do, but you should definitely contact their customer support.

  • Like I said in the comment above I saw the coins go down when I selected Genji. And I went through my skins I didn't see anything new. – Robbie May 14 at 22:11
  • 1
    @Robbie just contact customer support, there is nothing else we can do – Reinstate Monica NOW May 15 at 15:47
  • On PC, clicking "Equip" pops up a confirmation dialog to complete the purchase (even for the smallest purchase of 25 coins). Does it do the same on Xbox? That would rule out accidental purchases. – OXiGEN Jun 5 at 7:43
  • Yeah it does give a pop up confirmation. – Robbie Jun 19 at 6:45
-2

This is a fairly common glitch in 2 ways.

  1. If you commonly switch between devices a bit, or you have played on the PTR, when switching back to another device, you may lose coins or XP or other currencies. I don’t know why this happens. To be honest it is Blizzards fault.

  2. This can happen if you have tonnes of coins and you have used about 1 thousand of it, the currencies can glitch out and you may end up paying less, or more than what you bought it for.

I know this answer is late, but I hope it helps.

  • Xbox doesn't have PTR and I only had 3800 coins. – Robbie Sep 15 at 16:36

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.