Disclaimer: I'm not sure if this is on topic but I'll try anyway. If not, tell me and I'll delete this question.

I have a Nintendo handheld console (New 2DS XL in my case) and the upper screen is broken. Obviously warranty doesn't cover this but I'd still like to get it repaired. Unfortunately I cannot find anyone in my country (Latvia) who would be willing to do it. I found YouTube instructions and 3rd party replacement parts on ebay, but I'd like to keep that as the last option. Seemed risky.

I tried contacting Nintendo in their support chat, but they're split in webpages for specific countries and I couldn't find a "global" webpage. So I went for the UK page (still close and speaks English), but they said they only repair devices from the UK and they cannot speak for other countries. So basically, no help there either.

Has anyone had a similar experience and have you found any solutions beyond self-repair or buying a new console?


As a hobby, I refurbish old Nintendo handhelds and I've even replaced (cough, multiple, cough) screens for my wife's cell phones over the years. I can't speak for the 2DS XL, but replacing internal components can range from "easy" to "killer, expert mode!" I joke a little, but it truly is amazing how complex some components sometimes fit together in electronic devices but if you get lucky, some are simply placed within a housing assembly and can be as easy to change as unplugging a wire, and pulling out and snapping in a new component. That's getting to be rarer and rarer, but it does still happen from time to time.

Many people have repaired their own gaming hardware and had good success. However, if you feel that buying the components and fixing the 2DS yourself is to great a risk, I completely understand. Considering your circumstances I'd recommend you check around your town, or the nearest one, and see if you can find an independent electronics shop. Maybe a place that sells televisions or appliances. Go there, ask to speak to a manager and tell them your problem. They probably do not offer in-house repair, but if it's an independent shop and you can speak to the head manager or the owner, there is a good chance that they may be connected with people in the community who have done electronics repair.

I can't speak for Latvia, but living in the US, electronics repair is a dying art but some of us enjoy keeping it up as a hobby. Tech is often too disposable for us today, so the need for the skill is dying. But, there are still people who know how to fix things and even if they are retired, they might enjoy taking on a project like this just for the experience.

If you can get a local contact for someone who has done electronics repair, give them a call and see if they are willing to give this repair a try. Let them know you'll order the components and once they arrive, you'll deliver everything they need for the repair, and all they will have to do is the replacement work.

I know this isn't a great answer, but it sounds to me that your real problem is finding someone capable of doing the work. If Nintendo repairing the item isn't an option, then you will have to find someone who can. People who do this as a side-gig or as a hobby are rare, but there's a good chance that more than a few people in your town were possibly once electronic repair technicians and those potentially older, retired individuals still tend to enjoy dabbling in the field when they get a chance.

As a last resort, you could try to go to an independent cell phone repair shop. Again, I say find an independent one because if it's a chain store they probably won't be allowed to help you with specialty hardware. However, if there is an independent shop and you walk in and show them your system and tell them you're willing to buy the hardware and deliver it for the repairs, they may consider doing such a repair. Even if you can't find an independent shop, maybe, if you can talk to the local repair technician, you might be able to persuade him to do this repair as a side-gig.

I really don't see there being any other options but, honestly, I don't think you're completely without a solution. It may take a bit of searching and asking around in your local community to find the right person, but I'm sure they are out there.

  • I've replaced one phone screen myself and I've checked videos and I think I can do it, but there are several places where glue is involved which seem risky for me to take apart. That's the reason I wanted a professional to do it. If they're used to pulling apart glued pieces then there's less of a chance they'll break it. And if they do break it even more, they'll either compensate me or fix the extra damage for free. Or so I would hope. – Vilx- Feb 13 '20 at 15:36
  • I did check around for local independent shops, but there are few that claim that they can fix game consoles and the two that I found declined the job. I got in touch with Nintendo UK but they were unwilling to help. Now I've taken up emailing their Poland distributor. They at least asked me for a picture of the broken screen, but haven't replied to that yet. Will see. As for independant repairmen - I doubt they would be willing to offer any compensation if they screwed up the job, so I might as well save a few bucks and do it myself. In the worst case, I'll have more money for a new console. – Vilx- Feb 13 '20 at 15:41
  • Nevertheless, good answer, have an upvote! – Vilx- Feb 13 '20 at 15:42
  • Thanks for the upvote. Unfortunately, your circumstance by it's nature will limit you. The best option you might have is to find that repair person who's willing to try who does it independently. If you already have the screen you can tell them you won't hold them liable if they can't finish the repair. Yes, you can try it yourself but when you have no experience, it's going to be more difficult for you to do rather than them. If no one will take the job, then yes, you'll have to do it yourself... Or just buy a new system. Sometimes you have to count your losses and start over. – RLH Feb 16 '20 at 14:11
  • Also, if you do buy a new 2DS, can still sell the broken one so long as you outline the damage. You may not want to try and repair it, but other people will give you, say, 50% of the going used rate of a working system and they will try to repair it. I am that guy who does but broken hardware on occasion to refurbish. You can use that money to offset the purchase of another unit. – RLH Feb 16 '20 at 14:14

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