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GTA V won't load at all. It won't give an error message, won't tell me why either. I've gotten the game to load one (1) time. I haven't been able to get it to run at all.

I've messaged Rockstar about this and they emailed me back some basic troubleshooting techniques:

  1. Restart the game

  2. Update your Video Card (RTX 2070)

  3. Uninstall and reinstall

None of those worked. I've talked with them extensively in email for a month before and they didn't know what to do. I'm on a Windows 10 machine. Custom built.

Down below are all my specs. You can see my tweet to Rockstar on Twitter.

OS
    Windows 10 Home 64-bit
CPU
    Intel Core i7 @ 3.70GHz 39 °C
    Coffee Lake 14nm Technology
RAM
    32.0GB Single-Channel Unknown @ 1069MHz (15-15-15-36)
Motherboard
    ASUSTeK COMPUTER INC. ROG STRIX Z390-E GAMING (LGA1151) 39 °C
Graphics
    S22C350 (1920x1080@59Hz)
    VG248 (1920x1080@60Hz)
    Intel UHD Graphics 630 (ASUStek Computer Inc)
    4095MB NVIDIA GeForce RTX 2070 (EVGA)   55 °C
    ForceWare version: 442.19
    SLI Disabled
Storage
    3726GB Western Digital WDC WD4005FZBX-00K5WB0 (SATA )   38 °C
    232GB Samsung SSD 970 EVO 250GB (Unknown (SSD))
    3725GB Western Digital WD My Book 1235 USB Device (USB (SATA) ) 38 °C
Optical Drives
    No optical disk drives detected
Audio
    High Definition Audio Device

Does anyone have any ideas?

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14
  • 1
    I see you uninstalled the game and reinstalled - but did you try installing it on a different drive? If that doesn't work, maybe try the nuclear option and reinstall Windows.
    – Timmy Jim ♦
    Mar 1, 2020 at 1:04
  • If every other game works, wouldn't that be pointless? GTA V is the only game that doesn't work; The only drive I have other than my main install drive is my SSD which has the Sims (1&4) and windows on it basically. (other small programs I want the best performance but that's another story.) I'm trying to keep that from being used. A 4TB for extra media. But that won't be useful in this situation So I don't know what's going. I mean, I was thinking of getting a 2nd drive anyways so this could be a test I suppose. But I have a feeling it's not going to do me any good.
    – Tarrabyte
    Mar 1, 2020 at 6:31
  • Try moving the C:\Users\%USERNAME%\Documents\Rockstar Games\GTA V folder elsewhere or rename it to something else. There are settings stored there that might be screwing things up. Just don't delete it as your save files are also in there.
    – Worthwelle
    Mar 1, 2020 at 17:11
  • 1
    Can you follow the steps provided here and see if anything comes up in the log?
    – Joachim
    Mar 2, 2020 at 13:31
  • 1
    There is also C:\Users\%USERNAME%\Documents\Rockstar Games\GTA V\launcher.log with the detailed crash information (I have used it in the past).
    – Lemon
    Mar 2, 2020 at 15:36

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