I want to add the correct date of birth for my 11-year old son on his PlayStation account but it won't let me, only allowing me to put an age of 16+ while he's 11.
I find the online agent help support very poor and it kicks me out after waiting. Is there an email for their help desk? I have even uploaded my son's passport to the age verification and even this doesn't then change his age to his actual.
My son used a date of birth to make him 18 without my knowledge, and I don't seem to be able to change it now. I want to add him to my family management to control his game time.