The HD remastered remake version of Resident Evil (PC) is crashing when I try to save. See the crash log below:

crash log image

Fatal error.
Failed open file. C:\Program Files (x86)\Steam\steamapps\common\Resident Evil Biohazard HD REMASTER\nativePC\mnlts\serviceinfo 5

Also, I've noticed that this just happens when you play with Chris using the RE5 Costume.

  • 1
    Can you provide information about your PC's system specs?
    – Stevoisiak
    Commented Oct 9, 2023 at 5:18
  • @Stevoisiak thank you, but I already found out the solution! Commented Oct 10, 2023 at 0:20

1 Answer 1


I solve it by turning off the Auto Data Upload setting:

Auto Data Upload Configuration

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