I purchased "Batman: Arkham City" 7 days ago, and I was playing and it began saying "Disc Unreadable".

I proceeded to inspect the disc and noticed a sort of blur in the disc so it doesn't look the way it should in a good recorded disc. So I couldn't get past a certain point in the game because I would always get that message.

I would try to go exchange it but I purchased it in the USA and I live in Mexico and can't go again before the 15 days warranty expires :( so what I did was I installed the game on the Xbox and after this I was able to play normally (past that point where I would always get the unreadable disc message).

My question is, will this allow me to finish the game normally? It will be really frustrating if not because there's literally no way I can exchange it and I feel I just threw money down the drain if so.. :(

2 Answers 2


Once installed from the disc to the hard drive, the Xbox only uses the disc at startup in order to verify that the correct disc is in the drive. Past that point, it won't read the disc again (typically). I'm a little surprised that the installation passed the bad area of the disc, but the game doesn't.

What you might want to do is contact customer support for the game, usually there's a phone number, email address, or website in the paper manual that came with the disc. If it was defective when you opened it, and you can't return it to the store, they might be willing to exchange your copy somehow. Since you live in a different area than where you purchased it, they might give you a hard time, but it's at least worth a shot. You'll want to keep your receipt and all the packaging, as sometimes they'll want you to prove you bought it by mailing it to them, or sending them scans or pictures of some part of it.

If that doesn't work, as a last resort you might want to take the disc somewhere locally that sells or rents used discs (DVDs or video games) as they generally have resurfacing machines that you can use for a nominal cost. Doing this may or may not make any improvement in the status of the disc, but it's still worth a shot if you run out of options.

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    If not, go to a video game rental store and rent the game. Use that disc to install it to your hard drive, then return it and use your disc to continue playing. It's certainly irritating, but it will allow to you finish the game in the worst case. Dec 24, 2011 at 20:10
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    Here I thought you were going to tell him to swap the disc... I'm a bad person :(
    – Sorean
    Dec 24, 2011 at 20:26
  • thanks for your advice (also the comments guys) just a question. Something I noticed when I hit the Xbox logo on the control on the main screen that appears it says "Play Batman: Arkham City" but after I click it it changed to "Play Game on Disc" is this relevant as to where it's getting the data from? Dec 24, 2011 at 21:27
  • @LuisArmando No. You have to have the disc in the drive, but if it's installed to the hard drive, it generally won't use the disc except to verify that it's an original copy. If you took the Batman disc out and put a different game in, you wouldn't be able to launch the Batman game from your hard drive, unless you put the disc back in.
    – agent86
    Dec 24, 2011 at 22:56
  • @DaveMcClelland I did that once, rented a game so I could do the install, then returned the rental disc and used my disc to authenticate.
    – CyberSkull
    Dec 25, 2011 at 10:05

When a game is installed to the hard drive/USB stick the Xbox 360 will read from it exclusively after verifying the disc in the DVD drive is the correct and valid game disc.

If the disc is scratched or otherwise damaged you probably won't be able to install from it.

This happened to me with Lost Odyssey disc 3. There was a certain point the game that I could not progress past the train scene. Due to the scratch I could not play past the scene and I got read errors when trying to install the disc. Microsoft wanted $20 USD to replace just 1 disc! What I ended up doing was renting the game and installing from the rental, then returning the rental and using my disc to authenticate and play the game.

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