Whenever I start up Mass Effect 2 and it tries to auto-login to my EA Online Account, I see this screen.

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Then, I have to manually log in, and I see this screen.

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Empty login screen. Every time. So I have to input my email address and password again. Every time. Once I do this manually, it works. However, the next time I close and reopen the game, I have to go through this entire process again. The auto-login isn't working for me.

Is there any way to get Mass Effect 2 to remember my new login information?

  • Have you tried the settings?
    – kotekzot
    Commented Feb 21, 2012 at 0:58
  • 1
    @kotekzot Can you be more specific? I don't see any related option in the out-of-game setttings, and in the in-game settings, all I can do is turn auto-login off completely.
    – Sterno
    Commented Feb 21, 2012 at 1:36
  • Unfortunately no, I'd have posted an answer if I could, sorry. I recall EA having a tendency to burying these things in the settings.
    – kotekzot
    Commented Feb 21, 2012 at 2:21

6 Answers 6


I thought I had this fixed, but it turns out it only made the auto-login work for an hour or two. Then it's back to the error. Leaving it here until I find something better.

  1. Start the game.
  2. Go to Extras->Options->Online and set Auto Login to EA Online to No.
  3. Exit the game.
  4. Restart the game.
  5. Manually connect to EA Online.
  6. Go to Extras->Options->Online and set Auto Login to EA Online to Yes.
  7. Exit the game again. Auto-login should work from now on.

Do not do step 6 before you do step 5. I tried that and after manually logging in it reverted my setting back to "No" instead of "Yes".

  • This worked for me for a day or two. Then it stopped working. Might have been complete coincidence it worked at all.
    – Sterno
    Commented May 24, 2013 at 14:40
  • This worked for me. I'll report back if I get the same result as Sterno after a day. Commented Jun 9, 2013 at 4:02
  • I can confirm that this is only a temporary solution, at least for me. After the next restart, the error was the same. And I have done the .NET thing.
    – Sandokan
    Commented Sep 7, 2014 at 13:35

Saw this on the Mass Effect Wiki:

  1. In Windows 7, go to Control Panel -> Programs and Features -> Turn Windows Features On/Off
  2. Expand Microsoft .NET Framework 3.5.1
  3. Make sure that both Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation are checked.
  • @One-One: I never had this problem. However, I did go through the steps above and both WCF HTTP and WCF Non-HTTP Activation were checked already. Commented May 30, 2013 at 12:43

The "delete Player1.prf" answer seems to be correct in the sense that deleting Player1.prf caused the auto-login to work, at least the very next time I ran the game.

However, it is wrong in the sense that all my other settings (except graphics) were reset as a result. This includes key bindings, inverted mouse, sound volume, and automated gameplay feedback submission.

It also seemed to reset achievements, at some level; the next headshot I got popped up as 1/30 instead of one million. This made me nervous, so I restored my original Player1.prf file, and therefore can't say how well this solution works in the longer term, or what other impacts it may have.

It's worth noting that, as far as I know, the only time you need to be logged in anyway is the first time you run the game after installing one or more pieces of DLC. That is, unless you care about constantly updating your online achievement log, or whatever it is that the bioware social network tracks and displays.

  • 1
    Hi Gryphon, welcome to Arqade. This is a Q&A site rather than a discussion forum, so "answers" should actually be answers to the original question. What you have posted is a (probably useful) comment on how well another answer worked for you, but it doesn't answer the original question. You may find that people downvote it for this reason. Once you hang around for a short while and ask and answer questions, you'll quickly gain enough rep to be allowed to leave comments like this one - which are a more appropriate place for this sort of info.
    – Flyto
    Commented Jan 24, 2014 at 9:54

The file Documents\BioWare\Mass Effect 2\BIOGame\Profile\player1.prf was read-only on my system. Right clicking the file, clearing the read-only checkbox fixed it for me.


Not that I have found.

However, DLC does not seem to require you to be online to use in Mass Effect 2. I was able to simply disable the EA Online automatic login, and I was able to play the game with no problems (including all of the Character/Mission DLC, but none of the Outfit/Weapon DLC, on the PC).

  • Just to clarify, are you saying you have the same problem and don't think there is a fix, or just that you haven't really looked into a solution but wanted me to know I didn't need it for the DLC? That DLC thing is nice to know, btw, so thanks for that.
    – Sterno
    Commented Feb 23, 2012 at 2:34
  • When I had this problem, I looked for a fix. This was the only solution I found to the symptom (the annoying pause and error screen while loading the game). I did not look exhaustively, however, because the symptom was gone.
    – ILMTitan
    Commented Feb 23, 2012 at 6:53

Exit game

Delete this file: My Documents\BioWare\Mass Effect 2\BioGame\Profile\Player1.prf

Start the game and give it you login info

It is now saved.

This file does not effect anything else, all your other settings and saved games will still be there.

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