After having EDI get settled in her new body, I just got an e-mail from Thane stating that he would be at the Huerta Hospital under an assumed name and encouraged me to visit him before his disease takes a hold of him. However, going right to the hospital, I can find and talk to the Virmire survivor, but I cannot find Thane at all.

Is there a certain point in the game after I receive this e-mail that I can find him or am I missing an obvious door in the hospital? I also searched the rest of the Citadel and could not find him.

The e-mail is as follows:


I've called and I've sent messages, but gotten no response. With Earth's comm system out, I don't expect this will get through, either, but I heard a rumor the Normandy docked here at the Citadel.

Are you alive? I'm at Huerta Memorial Hospital under the name Tannor Nuara. Please excuse the moniker and this email's encryption--in my line of work, it iss unwise to advertise my location, particularly when I am not in good health.

We should meet before circumstances force us to part again.


Emphasis mine.

  • i read the email but he never showed up.
    – user21950
    Mar 22, 2012 at 1:57

4 Answers 4


This video shows you where he is:

Note, Thane will not be there for your first hospital visit with Ash/Kaidan (when you go see them and Udina is there).

Thane video

Look at LessPop's answer for the word description.

  • That would explain why i didn't see him the first time.
    – Tablemaker
    Mar 9, 2012 at 22:24
  • 3
    The video is unavailable and the current wording on this answer seems to rely on seeing what's in it so currently the answer makes no sense. i suggest at the adding in text where Thane is
    – Memor-X
    Jul 19, 2017 at 5:14

He's just inside the entrance, on the left, looking out the window.


Thane is in Huerta memorial hospital. Immediately after walking in, he's on the left near the window


Thane should be in the Huerta Memorial Hospital left side but i haven't played mass effect 3 where i can find him again i just started from mass effect 1 to mass effect 3 with some mild dlc's included XD this time around i just looked at all the people giveing answers i thought i might put mine in as well hope it helps.

  • If other people have already answered a question, you shouldn't add another answer if you don't have anything different to contribute. Nov 29, 2017 at 14:44
  • dont need to be rude i was trying to use a better explaination than wat the other people were saying it didnt make any sense to me so did it better so no need to be rude okay? Dec 13, 2017 at 4:12

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