Have you tried running DxDiag? See if you can get any additional information from there.
DirectX Diagnostic Tool helps you troubleshoot issues with the DirectX suite of multimedia technologies that come with Windows. If you're having trouble getting game animation or a movie to run properly, you should run DirectX Diagnostic Tool to try to find the source of the problem.
To run DirectX Diagnostic Tool:
Open DirectX Diagnostic Tool by clicking the Start button, typing dxdiag in the Search box, and then pressing ENTER.
Note: I know this would be better as a comment, but I don't have comment everywhere yet. Just trying to help.