I was playing some Skyrim earlier when my cat rubbed up against the console and turned off my 360. I left it off and went to run some errands. I returned to continue playing later on and it took me a while to realize my two thousand achievement points were gone. All of them. I checked to make sure I was signed onto MY Xbox Live account and I was. I logged out, logged back in and they were still gone. I restarted my 360 and the same thing. Just before posting this I visited Xbox's site on my account and my account looks like it's been reformatted. Is there anything that can be done about this?

  • 7
    Ask your cat for them back.
    – Emerica.
    Mar 13, 2012 at 14:30

2 Answers 2


You're not the only one having this issue, this seems to be a problem with Microsoft, see here. They currently state (on this page):

If you are experiencing issues with zero Achievements and Gamerscores you may need to delete and recover your profile. Details on how to do this can be found here.

Your cat is off the hook then...

  • 2
    ...for now. Let's not forget that hairball they left on your table and the vomit they left in your shoe.
    – Emerica.
    Mar 13, 2012 at 15:53
  • 2
    @Emerica. they were gifts!
    – Alex
    Mar 13, 2012 at 16:30
  • 2
    @Alex God bless their kitty souls.
    – Emerica.
    Mar 13, 2012 at 16:42

Microsoft is now saying that they have resolved the issue.

The xbox support twitter account tweeted that you should try signing out and signing back in again, and it should fix the issue. Judging from replies they give to various users, they are looking into resolving specific issues, so if this doesn't solve it, you could try tweeting to them, if you have a twitter account.

If you sign out and sign in again, and that doesn't fix the issue, they suggest redownloading your profile. There is a post on their support pages that explains how to do that.

Also, a post by Mister Fizer on the official xbox forums states the following:

Please note that this will remove any achievements you might have earned since the issue began, however, they can be re-earned.

Further to that, Kotaku says that

Microsoft reached out to us this afternoon, saying that "all achievements earned during the outage will be resolved within 24 hours."

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