I have an old xbox360 and my account is there. I want to download my account on the new black Xbox360. The thing is, I don't remember the email associated with that gamertag.

How can I get it?

2 Answers 2


Gamertag is still accessible on an Xbox 360

Go to your Xbox Guide (center button) => Settings => Account Management => Windows Live ID. The Windows Live ID associated with the signed-in Gamertag will show.

Account Management1

Gamertag is not on any Xbox 360

Contact Xbox support directly via support.xbox.com/contact. The site will give you an option to chat live or speak to a rep depending on the time of day. They are used to these requests. They'll ask you some questions to verify your ownership/identity before handing over your Windows Live ID.

Guessing your account details is most likely a waste of your time.

  • 1
    I guess you are right. Seems like the only way. Thank you
    – Kay
    May 1, 2012 at 7:59
  • The live chat service is actually surprisingly good. May 1, 2012 at 11:29

Go to the site and try emails which you think only the one which exists in the data base will be accepted if you remember your email addresses!

  • I did that, still couldnt get it. Because I am sure that one of the emails should be the right one, but when I log in (and it accepts it) it opens a new gamertag with a default name they gave me, not my actual gamertag
    – Kay
    May 1, 2012 at 7:45

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