I went to cancel automatic Gold subscription renewal (a sad moment in my life to be sure), and Microsoft emailed me a confirmation code that I had to copy/paste into a form to confirm the cancellation.

Interestingly, the email went to an old email address of mine. I've looked through my account on xbox.com and I can't find any remaining references to that email address. What am I missing?

  • Have you checked your microsoft account with same login details for references of the old email?
    – 3ventic
    Commented Aug 12, 2013 at 17:33
  • @3ventic yeah, I couldn't find any.
    – Adam Lear
    Commented Aug 13, 2013 at 18:24

2 Answers 2


You can change your contact email for all Microsoft products including Xbox Live at Microsoft's Commerce Site now.


  1. Go to commerce.microsoft.com.
  2. Login to Your account.
  3. Click on Profile.
  4. Click on Edit Profile.
  5. Change Email Address.
  6. Confirm Email Address change.
  7. Grab a sangwich for your efforts and ENJOY IT.

These emails will go to your "Billing Contact" email.

From the "My Account" section of Xbox.com, click on "Billing Contact Information" in the left column.

  • Thanks. Unfortunately for me, that has my current email address set already.
    – Adam Lear
    Commented Sep 16, 2012 at 13:28
  • Weird... I tried changing it, and it changed where the emails were sent for me. :( Sorry.
    – TZHX
    Commented Sep 16, 2012 at 13:51

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