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I went to cancel automatic Gold subscription renewal (a sad moment in my life to be sure), and Microsoft emailed me a confirmation code that I had to copy/paste into a form to confirm the cancellation.

Interestingly, the email went to an old email address of mine. I've looked through my account on xbox.com and I can't find any remaining references to that email address. What am I missing?

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  • Have you checked your microsoft account with same login details for references of the old email?
    – 3ventic
    Commented Aug 12, 2013 at 17:33
  • @3ventic yeah, I couldn't find any.
    – Adam Lear
    Commented Aug 13, 2013 at 18:24

2 Answers 2

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You can change your contact email for all Microsoft products including Xbox Live at Microsoft's Commerce Site now.

Steps:

  1. Go to commerce.microsoft.com.
  2. Login to Your account.
  3. Click on Profile.
  4. Click on Edit Profile.
  5. Change Email Address.
  6. Confirm Email Address change.
  7. Grab a sangwich for your efforts and ENJOY IT.
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These emails will go to your "Billing Contact" email.

From the "My Account" section of Xbox.com, click on "Billing Contact Information" in the left column.

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  • Thanks. Unfortunately for me, that has my current email address set already.
    – Adam Lear
    Commented Sep 16, 2012 at 13:28
  • Weird... I tried changing it, and it changed where the emails were sent for me. :( Sorry.
    – TZHX
    Commented Sep 16, 2012 at 13:51

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