I have an HP dv6 laptop, with an i7 3rd generation processor, 8GB of RAM, a Nvidia Geoforce GT 630M graphics card, and it is running Windows 64 bit.

I am able to play games like Borderlands 2 perfectly fine, but recently my computer has been freezing in-game. The audio continues to play, but the screen is completely frozen. I can't even use ctrl+alt+delete to pull up the task manager to shut down the game. I have to turn off my computer completely. This is incredibly annoying.

It has happened while playing Borderlands 2, but only once in the 30 some hours I have played it. It has also happened while playing League of Legends, Call of Duty: Modern Warfare 2, Call of Duty: World at War, Resident Evil 5 (I think), and Metro 2033. Any advice would be greatly appreciated.

  • Please share why you downvoted this so that I can prevent further errors in the future.
    – Kecoey
    Commented Oct 8, 2012 at 16:17
  • 2
    Have you done all your windows updates and updated your video drivers? As far as the downvotes I'm not sure why you got them, but it's all one huge glob. Some structuring would be nice.
    – Sorean
    Commented Oct 8, 2012 at 16:44
  • I have my windows updates automatically install every week, but I will check that. I went to the Nvidia site and had it check my system for what driver I needed. It didn't show that I even had a driver at all, and I know that I have updated my driver on multiple occasions. Nevertheless, I will install the suggested one and see if that helps. Thanks!
    – Kecoey
    Commented Oct 8, 2012 at 17:34
  • What specific version of Windows are you running? Does this ever occur when you play games in windowed mode? What's the system uptime when this happens?
    – Schism
    Commented Oct 8, 2012 at 18:42
  • Typically intermittent problems that occur after you've been playing for a while are heat related - try to make sure you have proper circulation around the laptop (ie, not blocking any fan grills or similar). Adding a small desk fan or propping the unit up might help.
    – agent86
    Commented Oct 8, 2012 at 20:28

1 Answer 1


As you already said, these are just advices:

Make sure your drivers are up to date.

Keep updated drivers ensures better functioning and less possibility of error being generated by them.

Keep proper cooling

In my opinion, hp notebooks tend to get very hot during operation of games that require a lot of graphics. Make sure the air outlet of your notebook is not blocked, and that the coolers are working properly.

Overheating may have caused the freezing to avoid damage to the processor.

  • Drivers dont get damaged!! Processors do. You probably have your last statement the wrong way around!
    – Samyam
    Commented Oct 8, 2012 at 18:02
  • @SamyamA, you are right, i'm editing my answer right now. Thank you .
    – PedroJack
    Commented Oct 8, 2012 at 18:13
  • 1
    +1 for mentioning heat. OP's problems sound like they could be caused by dust buildup/vents being blocked.
    – kotekzot
    Commented Oct 8, 2012 at 19:48
  • Ok cool. I have a cooling pad that I use but sometimes I don't remember or am too lazy to use it. I've updated my video driver so hopefully it won't happen as much or at all.
    – Kecoey
    Commented Oct 8, 2012 at 20:34
  • 1
    fyi, drivers can get damaged, just as any data on a machine can get damaged. It usually isn't likely. But by overheating you are most likely to damage the processor. Modern machines freeze to prevent that damage. (If they do not, they just crash and burn).
    – Ids
    Commented Oct 9, 2012 at 7:28

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