Above is a screenshot of the error I am getting in my Steam application. It says:

"Unable to connect to server. Server may be offline or you may not be connected to the internet."

I have a connection to the internet and it's working properly, I have no clue what might be the cause of this problem but I can visit the site when I use the "cache" option instead as below;

some image

Any idea what might be the fix for this?

  • 1
    What happens if you try and access Steam's website without using the cache link?
    – kalina
    Nov 22, 2012 at 11:12
  • it doesnt load, it only shows 'This webpage is not available'
    – arnold
    Nov 23, 2012 at 11:18
  • 1
    When you use that link, you are actually looking at a cached copy of the site on Google's servers - not the actual site.
    – Seyren
    Nov 30, 2012 at 8:29

2 Answers 2


Steam's servers are most likely down. This happens sometimes during heavy traffic, but oftentimes it's during a steam sale like the Autumn sale they had in November or the Holiday sale they are having now.


Here's a summary of Valve's advice, taken from the Troubleshooting part of their help page:

  1. Check your firewalls: Your firewalls could be disabling portions of Steam's service
  2. Disable background applications: These could be interfering with Steam
  3. Virus, spyware, malware, etc.: These could be interfering with Steam
  4. Check your router: This could be the main source of the problem.

More or less, if the above solutions don't work for you, this is likely a problem on Steam's end, so just take it easy and wait for Steam servers to go back to normal.

  • how would i know if firewall is blocking steam? my virus is already disabled and router is good
    – arnold
    Nov 23, 2012 at 11:19
  • Scan your computer for viruses.
    – childe
    Nov 25, 2012 at 18:52
  • I don't know what firewall you're using, but if it's Windows Firewall: Control Panel -> Windows Firewall -> Allow a program or feature through the firewall. Check if Steam is there.
    – Seyren
    Nov 30, 2012 at 8:28

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