45 votes

Selling xbox but want to keep digitally downloaded games

Your games are tied to your xbox live account. When you buy your new Xbox One, you just log in with your account and your games will be available to download again. Before selling your Xbox though, ...
Elise's user avatar
  • 13.8k
21 votes

How do I cancel my son's Xbox live? His xbox is broken and he put in a wrong email address

http://support.xbox.com/en-GB/billing/xbox-subscriptions/how-to-cancel-xbox-subscription should tell you everything you need to know, assuming you or your son can remember the account details (email/...
sequoiad's user avatar
  • 1,096
13 votes

How do I cancel my son's Xbox live? His xbox is broken and he put in a wrong email address

The best bet is to contact Microsoft directly. Even with the wrong email address, you may tell with your credit card number what account to disable. Be prepared however to provide proof: Microsoft is ...
Beltaine's user avatar
  • 233
12 votes
Accepted

Can I play the same game on two different Xbox One consoles with only one Xbox Live Gold account?

Unfortunately, you cannot play on one Xbox Live on two Xbox One's simultaneously. You can only sign in to one Xbox One or one Xbox 360 console at a time. If you try to sign in on a second console, ...
Wondercricket's user avatar
8 votes

Can I play the same game on two different Xbox One consoles with only one Xbox Live Gold account?

You cannot play on 1 profile with 2 different xboxes at the same time, so you'll need 2 profiles with Gold.
Riley's user avatar
  • 4,096
8 votes

What will happen if I already own the game and it turns out to be free with Xbox live Games with gold?

Nope. There is no alternative game option. The advantage here is since you actually purchased the game, if you let your gold subscription end, you can still access the game.
Timmy Jim's user avatar
  • 53.4k
6 votes
Accepted

Why can't I be summoned in Dark Souls 3?

Some things to check: Make sure that you are enkindled. Make sure that your firewall is not blocking the appropriate ports. This is likely not going to be the case, since you have stated that both of ...
Ben's user avatar
  • 41.2k
5 votes
Accepted

Xbox Live accounts in family cannot play my games on Xbox One

After speaking to an MS support rep, the issue is that I hadn't designated the new XBox One as my "home" xbox. You need to go into the Settings, then set as home the console you want to share with the ...
user101289's user avatar
5 votes

Gears of War 4 Split Screen Hordes?

Splitscreen is supported in all the coop modes for Gears of War 4 and even online. You should not need a second Xbox Live account. I've never seen a game do that for splitscreen. Usually, the ...
Timmy Jim's user avatar
  • 53.4k
5 votes

Multiplayer Xbox One - Xbox 360

You can't play cross platform with the exception of the Xbox One running select backwards compatible games that were downloaded. To that extent, it won't matter if you have separate accounts or not ...
Timmy Jim's user avatar
  • 53.4k
5 votes
Accepted

Xbox Arcade Games subscription requirements

On the Xbox 360 you are able to purchase games without having a gold subscription, of course you do require internet to be able to purchase and install the game. Once you have the game downloaded you ...
Ramirez's user avatar
  • 6,244
5 votes
Accepted

Can you play games between physical and online platforms (eg. Xbox Live & Xbox can play with PC & Steam)?

No you can't, Borderlands 3 does not support cross play between PC and console. Whether the copy of the game is physical or digital makes no difference, what matters is the platform. So any players ...
Colin's user avatar
  • 6,501
4 votes

dead acount gamertag release?

You can't do this. You can't even delete your own gamertag. Microsoft has a help article called How to delete your Microsoft account and personal information associated with it. It says Note You ...
DCShannon's user avatar
  • 19.4k
4 votes
Accepted

Games with Gold on Xbox One only?

Each month there are four free Games With Gold games, it used to be that two were for Xbox 360 only and two were for Xbox One only, but with the introduction of backwards compatibility on Xbox One, ...
EndorEwoksFC's user avatar
4 votes

What happens to the digital games and xbox gold live account if I want to buy new xbox or my xbox is dead?

If you login with same account on the new Xbox you buy, you should be able to access all your games and your xbox live subscription. Those things are tied to your account, not your console.
ave's user avatar
  • 18.9k
4 votes
Accepted

Is there anyway to pre-download a game Xbox One

There is no direct way to do what you want. However, if a game has a trial download, you might be able to download that, and when you go to purchase the game, it will use the files already downloaded ...
Timmy Jim's user avatar
  • 53.4k
4 votes
Accepted

XBOX One - Microsoft Family Accounts

First things first, there are, yes you correctly summarized, three things that matter and that are separate. Your Microsoft account which you used with your mail ([email protected]) and which bought ...
Eric's user avatar
  • 2,790
3 votes

Can I play Destiny on my Xbox one against my brothers who both have Xbox 360?

No, cross-generation play is not possible in Destiny. If you have an Xbox 360 and a copy of the game for that, though, you can use your same characters and progress between the two platforms will be ...
TZHX's user avatar
  • 14.5k
3 votes

Can I still create an account on Xbox Live for the Classic Xbox?

Answering this old question for the curious. Although the other accepted answer is still valid, Microsoft indeed turned Xbox Live off and you'll not be able to connect to official servers anymore. ...
CodeAsm's user avatar
  • 86
3 votes

Xbox One signs me out everytime

My account is password protected as well, but I have the require password option turned off for when I boot up the Xbox One. Check your settings and hopefully that will correct the issue.
JRyan's user avatar
  • 81
3 votes
Accepted

Kids cannot access gold content with Xbox Live Gold Sharing

As we found out in the comment discussion, the parental settings on your Xbox were blocking the Xbox Live features of Destiny. Once you changed this to a less-restrictive setting, their profiles ...
Zero's user avatar
  • 24.5k
3 votes

Does the other person know that you have blocked them in xbox live?

You can clearly see that you have been blocked on Xbox.com. Log in through that website and try sending that person an Add Friend submission. It will clearly state if you have been blocked. For ...
SheBlockedMeBecauseSheMarrried's user avatar
3 votes

Having problems trying to start a Realms subscription with Minecraft Windows 10 Edition

I've just done this for my two kids - it took a while to work out! I set all the options for Xbox Live for the two accounts to 'Allow Friends'. That wasn't enough. I also had to go to the Xbox One ...
Justin's user avatar
  • 31
3 votes

Xbox 360 not logging in correctly

You may have changed your Live account password in those years, and possibly on some Microsoft website (i.e. not from your xbox). Changing your Live account password online allows you to do things ...
Mathieu Guindon's user avatar
3 votes
Accepted

What does the "Console Check" page do on enforcement.xbox.com?

The main purpose of this tool is to check if a console is banned. This may be handy if you were to attempt to purchase a second hand console. Their FAQ page states this: If you have purchased or ...
Timmy Jim's user avatar
  • 53.4k
3 votes
Accepted

Do I need to manually redeem Games with Gold titles, or are they automatically added to my library?

No, they won't be added automatically. You'll have to redeem them to add them to your account. I'm not entirely certain as for the reason behind this, but I heard it's to avoid complaints if some ...
Nolonar's user avatar
  • 44.6k
3 votes
Accepted

Do I need an active gold subscription to play the 360 "games with gold" on Xbox One?

Do I need an active gold subscription to play the 360 “games with gold” on Xbox One? No, you don't. I just tested it with Dead Space, Far Cry 3: Blood Dragon, and Red Faction: Armageddon among others ...
Nolonar's user avatar
  • 44.6k

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