4

I re-installed Steam and the installation went fine but when I try to run it the update bar jumps back to zero and an error message pops up.

error message gif

Here's the contents of bootstrap_log.

[2017-02-27 15:03:55] Startup - updater built Jun 14 2016 16:24:24
[2017-02-27 15:03:55] Verifying installation...
[2017-02-27 15:03:55] Unable to read and verify install manifest C:\Program Files (x86)\Steam\package\steam_client_win32.installed
[2017-02-27 15:03:55] Verification complete
[2017-02-27 15:03:55] Downloading update...
[2017-02-27 15:03:55] Checking for available updates...
[2017-02-27 15:03:55] Package file tenfoot_dicts_all.zip.87bb49891925214df2d745e12a53518fd2ea86f0 missing or incorrect size
[2017-02-27 15:03:55] Downloading update (0 of 11,987 KB)...
[2017-02-27 15:03:56] Downloading update (31 of 11,987 KB)...
[2017-02-27 15:03:56] Downloading update (127 of 11,987 KB)...
[2017-02-27 15:03:56] Downloading update (243 of 11,987 KB)...
[2017-02-27 15:03:56] Downloading update (374 of 11,987 KB)...
[2017-02-27 15:03:57] Downloading update (478 of 11,987 KB)...
[2017-02-27 15:03:57] Downloading update (572 of 11,987 KB)...
[2017-02-27 15:03:57] Downloading update (675 of 11,987 KB)...
[2017-02-27 15:03:57] Downloading update (745 of 11,987 KB)...
[2017-02-27 15:03:58] Downloading update (855 of 11,987 KB)...
[2017-02-27 15:03:58] Downloading update (940 of 11,987 KB)...
[2017-02-27 15:03:58] Downloading update (961 of 11,987 KB)...
[2017-02-27 15:03:58] Error: Download of package (tenfoot_dicts_all) failed after 0 bytes (200).
[2017-02-27 15:03:58] Downloading update (0 of 11,987 KB)...
[2017-02-27 15:03:58] Package file tenfoot_dicts_all.zip.87bb49891925214df2d745e12a53518fd2ea86f0 missing or incorrect size
[2017-02-27 15:03:59] Downloading update (62 of 11,987 KB)...
[2017-02-27 15:03:59] Downloading update (190 of 11,987 KB)...
[2017-02-27 15:03:59] Downloading update (309 of 11,987 KB)...
[2017-02-27 15:03:59] Downloading update (498 of 11,987 KB)...
[2017-02-27 15:04:00] Downloading update (658 of 11,987 KB)...
[2017-02-27 15:04:00] Downloading update (779 of 11,987 KB)...
[2017-02-27 15:04:00] Downloading update (956 of 11,987 KB)...
[2017-02-27 15:04:00] Error: Download of package (tenfoot_dicts_all) failed after 0 bytes (200).
[2017-02-27 15:04:00] Downloading update (0 of 11,987 KB)...
[2017-02-27 15:04:00] Package file tenfoot_dicts_all.zip.87bb49891925214df2d745e12a53518fd2ea86f0 missing or incorrect size
[2017-02-27 15:04:01] Downloading update (39 of 11,987 KB)...
[2017-02-27 15:04:01] Downloading update (126 of 11,987 KB)...
[2017-02-27 15:04:01] Downloading update (247 of 11,987 KB)...
[2017-02-27 15:04:01] Downloading update (384 of 11,987 KB)...
[2017-02-27 15:04:02] Downloading update (474 of 11,987 KB)...
[2017-02-27 15:04:02] Downloading update (597 of 11,987 KB)...
[2017-02-27 15:04:02] Downloading update (731 of 11,987 KB)...
[2017-02-27 15:04:02] Downloading update (856 of 11,987 KB)...
[2017-02-27 15:04:03] Error: Download of package (tenfoot_dicts_all) failed after 0 bytes (200).
[2017-02-27 15:04:03] Downloading update (0 of 11,987 KB)...
[2017-02-27 15:04:03] Repeatedly failed to download packages, giving up
[2017-02-27 15:04:03] Error: Steam needs to be online to update. Please confirm your network connection and try again.
[2017-02-27 15:04:05] Shutdown

I found some websites saying that changing to google's DNS server solved the problem for some people. I tried that, but it didn't work. I also contacted Steam support but they just gave me generic network troubleshooting advice.

It seems to me like there's a problem on their end.

1
  • I guess this could be related to AWS’ problems yesterday.
    – Koraktor
    Commented Mar 1, 2017 at 20:20

1 Answer 1

2

I found this page about getting the files from the origin server if the CDNs weren't working. While you could directly follow the instructions on that page, I found it was easier to just download the file directly by pre-pending the needed file with cdn-01-origin.steampowered.com/client/

So in my case going to cdn-01-origin.steampowered.com/client/tenfoot_dicts_all.zip.87bb49891925214df2d745e12a53518fd2ea86f0 let me download the file directly for later copying into the Steam/packages folder

The site also mentions cdn-01.steampowered.com but that didn't work when I tried it.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.