I am trying to figure out how to cancel an account that's coming out of my bank every month. His xbox is broken and he originally entered in a wrong email address. How can I cancel that?


2 Answers 2


http://support.xbox.com/en-GB/billing/xbox-subscriptions/how-to-cancel-xbox-subscription should tell you everything you need to know, assuming you or your son can remember the account details (email/gamertag and password) used.

The relevant section is below:

In a browser, sign in to the Services & subscription page with the Microsoft account that is associated with your subscription that you want to cancel.

Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution. Find the Xbox subscription that you want to cancel, and then follow the instructions to cancel.


The best bet is to contact Microsoft directly. Even with the wrong email address, you may tell with your credit card number what account to disable. Be prepared however to provide proof: Microsoft is known for their poor customer service.

They may also provide tips to find the email address linked to the credit card

  • 12
    Pretty much this. If Microsoft refuses to cancel the account using means you have available to verify (CC#, billing address, etc) and wants to confirm via (the wrong) email etc, you can always contact your credit card company and tell them to refuse payments to Microsoft... MS will cancel the subscription right quick if they're not getting money for it!
    – Doktor J
    Aug 31, 2016 at 15:39
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    @DoktorJ I can confirm this is not the case re your last sentence, a friend of mine did this and had Microsoft demanding the monies paid as a debt 6 months later with threats of retrieval action. Just blocking the payment does not necessarily cancel the subscription.
    – Vality
    Aug 31, 2016 at 19:11
  • 1
    @Vality If they have the wrong email address how will they contact you? Aug 31, 2016 at 19:47
  • 3
    @CaptainMan By letter which they can likely send to the address the credit card is linked to.
    – Vality
    Aug 31, 2016 at 19:50
  • 1
    "Microsoft is known for their poor customer service." it improved a lot in the last few years actually
    – ave
    Sep 1, 2016 at 5:30

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