Why won't Incense stop?

Question

I used an Incense two days ago and ended up signing out during the Incense. When I signed back in the time remaining on the incense was 59:59 and started counting down. I had the purple smoke around me. I have not had time to check to see if it is actually working but it doesn't seem to be.

When the timer reaches 00:00 it goes back to 59:59 and recommences instantly. I have tried removing all incenses in my inventory (3) but that didn't work. I have signed out and back in again, still nothing. I am using a Samsung Galaxy. Anyone know how to fix this?

Answer 1

Server Sync Delay: Sometimes, the game server might experience delays in updating the status of items like incense. This can lead to the incense appearing to continue even after its intended duration has passed. Check the time when you activated the incense and compare it to the current time to confirm if it has indeed exceeded 30 minutes.

Solution: Wait for a few minutes and observe if the incense stops on its own as the server catches up. If it doesn't, try restarting the app to force a refresh of game data.

Visual Glitch: There could be a visual bug where the countdown timer for incense doesn't update correctly on your screen. This may give the impression that the incense is still active even when it should have expired.

Solution: Restart the Pokémon Go app to reset the user interface and refresh the correct status of incense. This often resolves visual glitches and brings the game display back in sync with the server.

Network Issues: Poor or unstable network connectivity can cause communication delays between your device and the Pokémon Go servers. This can affect how timely the game receives updates about incense status.

Solution: Ensure you have a stable internet connection. If you're on mobile data, consider switching to a more stable Wi-Fi connection if available. Restarting your device or toggling airplane mode on and off can also help reset your network connection. Persistent Issues: If the incense continues to appear active well past its 30-minute duration despite trying the above steps, it might indicate a more persistent bug.

Solution: Contact Pokémon Go support through their official channels. Provide details about when you activated the incense, what you're experiencing, and steps you've already taken to troubleshoot. They may be able to investigate further and resolve the issue on their end. By addressing potential server sync delays, visual glitches, and ensuring stable network connectivity, you can usually resolve issues where Pokémon Go incense doesn't stop as expected due to bugs or network-related issues.

Answer 2

I would suggest opening a support ticket. Niantic will probably hop on this right away as it's giving you an unfair advantage compared to other players.

Short of that, try uninstalling, running SD Maid, reinstalling, running SD Maid again, and then see if that fixes it.