I'm playing Skyrim Remastered on Xbox One.

Bloodline is the Dawnguard quest where you free Serana from Dimhollow Crypt and take her to a boat at Icewater Jetty, then on to Castle Volkihar.

My problem is I can't get into the castle. Apparently, Serana is supposed to tell me to "let her do the talking," but she doesn't ever say anything when I arrive at the castle. The solutions I've found so far have been for PC (edit config files) and older console versions (delete the DLC). Unfortunately neither of these will work with these versions ... right? Am I stuck with a permanent second companion?

Edit: I did try loading older saves, but the only choices I had were saves either from after I met Serana or WAY before I met her. I wasn't willing to lose that much progress.

  • Obligatory: do you have a previous save? What happens when you try loading it? If you don't have one, let that be a lesson and start making more saves.
    – DCShannon
    Commented Dec 12, 2016 at 19:45
  • Edited my question to include that. Yes, I did have saves but the ones i used didn't work, and the ones that might have worked were too old.
    – Zac
    Commented Dec 12, 2016 at 20:02
  • "didn't work" So, when you loaded a save from after you met Serana, you tried going to the castle for the first time again, and the same thing happened (or didn't happen, more accurately). Correct? It could still be useful to load an older save and just go straight to meeting Serana and taking her to the castle, just to see if it works, even if you wouldn't want to continue to play from there.
    – DCShannon
    Commented Dec 12, 2016 at 20:38
  • Sorry for the delay in responding. The only saves I had (that weren't really old) were from close to the time I first reached Icewater Jetty. That was after I had met Serana, freed her, then run around the world for a little while. I've been making quite a few manual saves since then ... Your idea of testing it to see if it works from an old save is a good one, and I might do it, but mostly just to satisfy my curiosity. It's just too much to do over, even if it works.
    – Zac
    Commented Dec 16, 2016 at 23:41

1 Answer 1


The Bugs section of the Elder Scrolls Wiki page on this quest has a relevant entry:

PC 360 PS3 Sometimes the gate to Castle Volkihar does not open after the gate keeper says his line, or does not say it at all. This can occur if Castle Volkihar is discovered beforehand, although this is not proven, nor has this yet been addressed by Bethesda.

  • Fix: Type in console: setstage DLC1VQ02 10. After doing so, select the gate while in the console and type disable. You will be able to continue normally.
  • Fix 360: When Serana initiates the conversation about Castle Volkihar while still in the Crypt, finish it as normal and then DO NOT initiate any other conversation with her! Leave the Crypt and go to Volkihar Castle. (You might also get there by swimming instead of fast travel or using the Icewater Jetty.)
  • Fix: Use a plate to go through the gate into the castle. The quest will continue as normal.

Of course you can't do the first one, since you don't have access to the console, but the second or third may still work.

The plate one may be your best bet, as you won't have to load an older save.

  • I'll try this this tonight or this weekend once I figure out how to use a plate, I assume to clip through surfaces.
    – Zac
    Commented Dec 16, 2016 at 23:42
  • 2
    @Zac Yeah, that's a trick for clipping through surfaces. See What is plate glitching and how I can use it?
    – DCShannon
    Commented Dec 20, 2016 at 2:26

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