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Ok, so most followers in this game are able to hold a limited amount of items when you trade with them, but can hold an infinite number of items with a glitch (I'm not really sure if it is a glitch or if it was intentional). You have to ask them to do something and then tell them to pick up an item or take all from a chest/container. However, I can't get Serana to do it because she doesn't have the "I need you to do something." dialogue option. Is there a way to get her to pick up items?

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So I had this issue too but if I just hold A it auto gets me to tell her what to do (I'm playing on the Switch).
Hope this helps anyone having this issue today.

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  • Yeah, that's what I said in my answer, below. I have noticed that the anniversary update changed things to allow you to just hold the button without looking at the feet, but you used to have to look at the feet to get this to work. Commented Jul 18, 2022 at 0:50
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If you look at her feet and hold down the select button for a few seconds, then let go, it will give you the odd, x-shaped cursor that you get when you ask followers to do something. You can then move to the item/container and press the select button again. You can then exit the action the same way you would with the infinite inv. glitch. This works with all followers that I have encountered. I have only done this with the PS3 version (although I didn't have Dawngaurd on there, so I couldn't actually do it with Serana... but it worked with every other follower I actually tried) and PS4 Skyrim Special Edition.

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