Ok, so I have spent several hours troubleshooting this.

This is the error I keep getting. This is what I get both when I open the Launcher and hit play, and when I directly open the .exe file that it claims to not be able to find.

I have done the following to try to attempt to fix this:

  • Installed the 1.02 Patch
  • Running in Windows XP Compatibility Mode
  • Running as Admin
  • Updating Graphics Driver
  • Setting UseEffectsProcessing from True to False in the BaseEngine.ini file

Does anyone have any other suggestions? I'm trying to run it on my Windows 7 Toshiba Satellite, Intel Centrino processor, and 3GB of ram.

  • Do you meet the minimum requirements. Your computer isn't as powerful as many current computers, so it might be worth a try to see so. This website will tell you the minimum requirements, adjust requirements and recomended requirements: game-debate.com/games/index.php?g_id=12&game=Mass%20Effect Dec 22, 2014 at 6:35
  • Thanks for the list. I'm pretty sure I meet all the requirements, but my processor is an Intel Core2 Duo with 1.83GHz. Do you think that could be a problem?
    – Erin
    Dec 22, 2014 at 7:23
  • You did say you had Centrino in your question though? What is your GPU, that could also be a culprit Dec 22, 2014 at 7:26
  • No, your Intel Core2 meets the requirements Dec 22, 2014 at 7:26
  • Are you running through Steam? You should perform a file integrity check if so. Dec 22, 2014 at 7:27

1 Answer 1


The reason you cannot play is because of your GPU

The error that is occurring is stemming from a problem between the game and your Video Card, specifically the command to use GMatrix2D (GPF Error).Source

Your are trying to run the game on a Mobile Intel Express Chipset. According to a few sources, linked here will be the steampowered forums, the game does not support the use of Mobile Intel Chipset. I would recomend you upgrade your GPU, but seeing you are using a mobile GPU, this would not be easier/impossible.Source

Try to play on your desktop if you can, or get a more modern Laptop that has a newer mobile GPU that can run it

NOTE: Not all Mobile GPU fail to play the game, only Mobile Intel Express Chipsets and old GPU


Yet another annoyed Mass Effect customer

Mass Effect PC problems

  • 1
    Nice of GL (or Mass Effect) to segfault rather than providing some nice incompatibility message!! Dec 22, 2014 at 17:14
  • I know right @LightnessRacesinOrbit? You would think its some issue with the file path, cause it says that, but who knows. Dec 22, 2014 at 23:31

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